In this course, we embark on a transformative journey to equip you with the essential skills and strategies needed to excel in professional environments.
This course is suitable for all staff.
From mastering the intricacies of effective listening to honing your verbal and nonverbal communication prowess, you'll gain practical insights and techniques to establish meaningful connections, foster collaboration, resolve conflicts, and inspire productivity. Topics include:
- Communication fundamentals
- Verbal and non-verbal communication cues
- Distractions
- Active Listening
- Understanding, empathy, and trust
- Non-Verbal Communication Skills
- Body language cues
- Effective verbal communication skills
- Clear and concise messaging
- Questioning skills
- Written communication
- Communication in Challenging Situations
- Being adaptable.
