In this course, we investigate the key values that help to develop and maintain harmonious, positive working environments. We look at enhancing your understanding of yourself and others. Of course, no situation is perfect, so we also investigate strategies for positive management of difficult discussions and conflict.
This course is designed for all employees, contractors and other workers in an organisation. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your workplace goals.
This course is from the ready2work range, which delivers invaluable learning in essential skills, personal qualities and values that will help you to thrive in your workplace. Topics covered in this course include: communication, collaboration and recognition; positive relationship characteristics; managing conflict; five styles for managing conflict; reflection; collaborative resolution process; general workplace standards.
