While workplace conflicts are inevitable, a poorly managed resolution process can be debilitating for a team. In this course, we investigate how you can drive win-win scenarios, such that conflict can be realigned to achieve positive outcomes that strengthen culture and team relationships.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: manage difficulties to achieve positive outcomes; problem-solving and decision-making; define and evaluate the alternatives; implement the solution and monitor results; managing conflict; managing change; consolidating the learning.
