In this course you’ll learn what counts as digital content under the Consumer Rights Act 2015, the quality standards you must meet, how to manage customer complaints, and your transparency obligations under new legislation. The course covers CMA enforcement powers and penalties for non-compliance, ensuring you understand both your legal responsibilities and the consequences of getting it wrong.
This course is suitable for all audiences.
-Understand who consumer protection laws apply to when selling digital content
-Apply the correct process to resolve customer complaints and disputes
-Understand your legal obligations and liability for digital content, including consequences of non-compliance
