How to Behave at the Christmas Party

This course will help the learner to have fun at your Christmas party, while making sure they know the party is still the workplace.

Equality and Diversity for Employees

This is a training course for employees at all levels, providing an understanding of equality and diversity and how this applies to the workplace environment.

Bribery Act

This module will give managers and employees of all levels a better understanding of the Bribery Act 2010 and its application in the workplace.

Anti Money Laundering

This course has been developed to provide an understanding of how to identify, prevent and report money laundering and terrorism financing. Learners can personalise the learning experience by selecting one or more regions, as is appropriate to their local business operations. The course content will then be filtered with the relevant information and learning objectives specific to that selection.

How To Support Yourself And Others With Mental Health

Digital Wellbeing

Benefits of Good Sleep

Managing Emotions

Student Health and Safety

First Aid in the Workplace (Managers)

Personal Protective Equipment (PPE)

Information Security

Cyber Security

Cyber Phishing

Keeping Safe Online

Quality And Continuous Improvement

In this course, we introduce the foundations of continuous improvement. Continuous improvement can be described as an ongoing effort to improve products, services or processes. It is a method for identifying opportunities for streamlining work and reducing waste.

Monitoring Performance And Professional Development

In this course, we investigate the process of assessing and improving work quality. We also investigate the importance of planning professional development, which requires the analysis of past performance to identify strengths and challenges before setting goals and plans for personal improvement.

Introduction To Workplace Learning

Workplace learning is about ensuring workers have access to the knowledge and skills they need to master the tasks they face. In this course, we overview the importance of a flexible, reactive workplace learning environment that ensures that specific learning is available precisely when and where it is needed, while catering to different learning styles.

Bullying And Harassment For Leaders

In this module, we investigate the vital role of our managers and supervisors to ensure that all our people experience a workplace environment that is positive, productive, harmonious and safe. We focus on bullying and harassment, outlining associated fundamental and legal rights that apply to our employees and contractors, as well as those who visit our workplaces and who engage or partner in our services.

Work Effectively In A Team

You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. You will be standing for long periods, reaching for and lifting merchandise, and remaining alert for prolonged periods, all in a relatively small environment. In this course, we investigate the key communication and collaboration skills that help to develop and maintain harmonious, positive retail environments.

Work Effectively In A Service Environment

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies, and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Merchandise Food Products

Businesses that handle food are required to follow health and safety procedures at every stage of the food production life cycle, and to protect employees and customers from associated hazards. In this course, we will overview food safety standards and obligations to produce and present safe food. Safe food describes food that will not cause illness or other physical harm to a person eating it.

Engage The Customer

If a customer leaves a store dissatisfied with the products or services, he or she will likely tell at least five other people about the experience. If those five people tell just three people each, one incident has launched an enormous amount of negative publicity. Every customers experience in your store counts. In this course, we will investigate the core skills and knowledge required to enhance customer experiences, including how to communicate effectively, how to respond to complaints, how to receive and process orders and how to identify special customer requirements.

Business Ethics

We all have a natural moral compass that helps us to identify what is and is not ethical. The settings on that compass can be affected over time, perhaps by watching peers or learning from mentors. In this course, we reflect on moral codes that underscore sound business ethics. We also look at the Code of Ethics that is designed to help employees understand their responsibilities in conducting business on behalf of the organisation.

Assessing Personality Types At Work

We all function in a habitual manner that reflects the pattern of a basic personality type. As we mature, we recognise that we can avoid negative reactions by understanding our own personalities as well as those of the people we deal with. In this course, we investigate different personality types in more detail and look at a personality assessment tool called an Enneagram that can be used to identify personality traits and how they affect behaviour.

Setting Effective Targets for Learning

This module will help to understand the value of targets in learning and how to set them effectively.

Learning Cycle

This course will give you an understanding of the four key stages of the Learning Cycle, as well as providing you with insights into how you can apply the stages to your own learning and development projects.

Sustainable Procurement and Net Zero Supply Chains

This course has been developed to provide learners with an understanding of sustainable procurement, and net zero supply chains, the strategies that can be used to implement them, and the ways that organisations can overcome potential barriers and obstacles regarding their implementation.

Anti-Bribery and Corruption

This course has been developed to provide learners with an understanding of bribery and corruption risks, international regulations, and best practices for prevention and detection. It will also help to equip learners with the knowledge and skills necessary to promote ethical behaviour and compliance within their organisations.

Introduction to Ethical Corporate Behaviour

This course has been developed to provide learners with an understanding of how the actions and behaviour of an organisation defines it. It will explore corporate culture and values and how these are communicated in the outside world. It will also help you to understand how robust anti-corruption policies are crucial in promoting ethical corporate behaviour.

Embracing the Circular Economy

This course has been developed to provide learners with an understanding of: the circular economy, its principles, and how it differs from the traditional linear economy model the importance of Reduce, Reuse, Recycle, and Recover principles business models aligned with circular economy principles, and their environmental and economic benefits the existing policy and regulatory frameworks that encourage the adoption of circular economy practices metrics and indicators used to measure progress towards a circular economy applying circular economy principles in their professional lives and becoming change agents in their respective organisations.