You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. You will be standing for long periods, reaching for and lifting merchandise, and remaining alert for prolonged periods, all in a relatively small environment. In this course, we investigate the key communication and collaboration skills that help to develop and maintain harmonious, positive retail environments.
This course is for all employees, contractors and other workers in the retail industry. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your retail workplace goals.
This course is from the ready4retail range, which delivers essential personal skills, behaviours and values that will help you to realise your full potential in the retail environment. Topics covered in this course include: Work effectively in a team - Communicate effectively with colleagues - Identify special requirements - Check understanding of work requirements - Clarify organisational requirements - Workplace goals and expectations - Assisting team members when difficulties arise - Maintain open communication with team members - Actively participate in retail teams - Embracing accountability - Carry out tasks and responsibilities - Organisational procedures - Prioritising your tasks - Personal responsibility - Completing personal work requirements - Task planning - Managing scheduled timelines - Seek assistance from relevant personnel - Encouraging, acknowledging, and acting upon constructive feedback - Providing clear and concise information - Diversity in communication - Identifying and avoiding potential workplace conflict - Participation in team problem solving - Communication, Collaboration, Recognition - Positive Relationship Characteristics.