This course can be purchased as part of the
Sales and Customer Service
bundle. Enquire here!

Sales and Customer Service

Work Effectively In A Service Environment

This course is in the base subscription pack
Sales and Customer Service
Bundle - Sub Category
Course Duration
Subject Matter Expert
Interaction Training
Interaction Training

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies, and procedures into daily work activities. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Target Audience

This course is for all employees, contractors and other workers in the retail industry. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your retail workplace goals.

Learning Outcomes

This course is from the ready4retail range, which delivers essential personal skills, behaviours and values that will help you to realise your full potential in the retail environment. Topics covered in this course include: Employment rights and responsibilities - Positive workplace - What is discrimination? - Bullying and Harassment - Equal Employment Opportunity (EEO) - Appropriate behaviours to avoid being involved in incidents - National employment standards and specific employment arrangements - Working within organisational requirements - Clarify organisational requirements - Shifts and staff rosters - Uniforms, dress standards, and personal grooming - Designated lines of communication and reporting - Use effective work habits - Every worker contributes to success - Procedures and information available will cover a variety of factors and situations - Demonstrating a courteous and helpful manner at all times - Display appropriate behaviours in line with the Code of conduct - To achieve our goals, we must work together and share responsibility and accountability - Completing tasks willingly and without undue delay - Assisting team members when difficulties arise - Any necessary follow up action is taken - Sources of information on employee and employer rights and responsibilities.

ready4retail; retail; customer; service; security; transactions; shift-work; attendance; rosters; culture; diversity; performance; career; awards; agreements; presentation; hygiene; information.