This course can be purchased as part of the
Leadership and Management
bundle. Enquire here!
Leadership and Management

Emotional Intelligence - M3 Social-awareness

This course is in the base subscription pack
Leadership and Management
Bundle - Sub Category
Course Duration
Subject Matter Expert
Interaction Training
Interaction Training

Social awareness is about appropriately considering what people want and then communicating with them in a way that is most likely to fulfil need. In this course, we focus on empathy (understanding the other person's emotions, needs and concerns), Organisational awareness (you need to understand the organisation structures and how they affect the people working in them) and Service orientation (understanding and fulfilling the needs of internal and external clients and customers.

Target Audience

This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.

Learning Outcomes

This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: empathy; organisational awareness; service orientation; cultural differences and knowledge; overcome stereotypes.

leadership; management; manage; lead; supervise; supervisor; team; leadership; plan; emotional; intelligence; social; influence; communication; empathy; awareness; orientation; cultural; stereotype.