This pathway explores the claims management company (CMC) groups and activities that the FCA authorises and regulates and the rules and guidance the FCAs Claims Management: Conduct of Business Sourcebook (CMCOB) requires CMCs to adhere to.
This course is suitable for all audiences.
When you've completed all of the activities in this pathway, you should be able to:
- describe the claims management company groups and activities that the FCA authorises and regulates and the broad standards that the FCA sets out.
- describe the rules and guidance CMCOB provides in these four areas: i) Conduct of business ii) generating, obtaining and passing on leads iii) recording and retention of telephone calls and electronic communications iv) financial promotions.
- explain the requirements on CMCs so customers can make informed decisions at first contact with CMCs.
- explain the requirements on CMC once a customer has entered into an agreement with them and the claim is progressing.
