This course gives UK retail staff a clear understanding of consumer rights for physical goods. You’ll build confidence in handling returns, resolving complaints, and staying compliant while supporting both customers and your business.
This course is suitable for all audiences.
-Identify who consumer protection laws apply to when selling physical goods
-Apply the correct remedy hierarchy process to resolve customer complaints
-Explain your legal obligations including ADR signposting, contract terms, and consequences of non-compliance
