This course cuts through the legal complexity of consumer rights for retailers to give you practical, immediately applicable guidance. You'll learn when consumer protection laws apply to your work, what your legal obligations are when delivering services, and exactly how to handle complaints, pricing, reviews, and subscriptions in line with current UK law.
This course is suitable for all audiences.
-Identify when consumer protection laws apply to your service delivery, pricing, and customer communications
-Apply the correct remedy hierarchy process to resolve service quality complaints
-Explain your legal obligations including service standards, pricing transparency, subscription rules, and consequences of non-compliance
