The course has been designed to provide training for all staff in Australian organisations.
This course will provide you with an understanding of:
- drivers and influences that can lead to and escalate conflict
- the human body’s reaction when faced with conflict
- key signs of increasing tension in individuals
- how to assess threat and risk using a logical threat and risk assessment model
- some aspects of the law in relation to conflict
- how to formulate strategies to minimise personal risk in conflict situations, and
- practical techniques to de-escalate and avoid conflict.
