This course can be purchased as part of the
Leadership and Management
bundle. Enquire here!
Leadership and Management

Maintaining Positive Relationships And Managing Conflict

This course is in the base subscription pack
Leadership and Management
Bundle - Sub Category
Course Duration
Subject Matter Expert
Interaction Training
Interaction Training

In this course, we investigate the key values that help to develop and maintain harmonious, positive working environments. We look at enhancing your understanding of yourself and others. Of course, no situation is perfect, so we also investigate strategies for positive management of difficult discussions and conflict.

Target Audience

This course is designed for all employees, contractors and other workers in an organisation. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your workplace goals.

Learning Outcomes

This course is from the ready2work range, which delivers invaluable learning in essential skills, personal qualities and values that will help you to thrive in your workplace. Topics covered in this course include: communication, collaboration and recognition; positive relationship characteristics; managing conflict; five styles for managing conflict; reflection; collaborative resolution process; general workplace standards.

ready2work; workplace; skills; competencies; competency; policies; procedures; knowledge; experience; relationships; conflict; communication, collaboration; recognition; conflict; resolution; standards.