In this course, we introduce the foundations of continuous improvement. Continuous improvement can be described as an ongoing effort to improve products, services or processes. It is a method for identifying opportunities for streamlining work and reducing waste.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: what is and who defines quality?; goods vs. services; breakthrough and continuous improvement; quality management; total quality management (TQM); embracing continuous improvement.